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Scrum Master — Remote, Ontario Contribute to a team at the heart of digital and analytics initiatives within the insurance sector. This opportunity offers a collaborative and evolving environment where strong partnerships, adaptability, and a commitment to continuous improvement help drive lasting results. Benefit from a consistent Monday to Friday schedule from 9:00 am to 5:00 pm within a dynamic and supportive setting. What is in it for you: • Salaried: $55-65 per hour. • Incorporated Business Rate: $65-75 per hour. • 7-month contract. • Hybrid schedule, 37.5 hours per week. • Weekday schedule from 9 am to 5 pm. • Office presence required once per month. • Work location: Waterloo, Ontario, or Toronto, Ontario. Responsibilities: • Monitor Scrum processes and support the Product Owner with release planning and backlog management. • Facilitate Agile ceremonies including sprint planning, sprint reviews, retrospectives, and daily standups. • Identify, manage, and help mitigate issues and risks, with particular emphasis on the timely removal of impediments for the team or directing obstacles to appropriate owners for quick resolution. • Ensure that proper documentation, including program vision statements, program backlogs, program roadmaps, release plans, sprint backlogs, and increments, is prioritized and added to the team backlog. • Support compliance with Sun Life policies and procedures for delivery and implementation. • Build high-performing teams through individual and team coaching. • Strengthen the team’s understanding of Agile and Scrum principles and ensure the application of these practices. • Ensure team actions are aligned with project goals and vision. • Provide transparency to Business, IT, and Operations stakeholders regarding team progress and Agile processes. • Identify trade-offs between short-term and long-term benefits to help drive a shared vision between the team and Product Owner. • Foster a continuous learning environment and support teams in adapting to changing circumstances. What you will need to succeed: Education & Certifications • Bachelor’s degree required, preferably in Computer Science, Business, Mathematics, or a Science-related discipline. • Certified Scrum Professional (CSP). • Scrum Coach certification (preferred). Required qualifications • 5+ years of IT project management experience. • 3+ years of experience in Agile delivery, transformation, training, or coaching. • Strong understanding of Agile and Scrum environments. • Experience applying Agile principles and managing team dynamics. • Experience facilitating Agile ceremonies, tracking team-level metrics, and removing blockers. • Understanding of the Software Development Life Cycle (SDLC). • Ability to address conflict directly, including private coaching conversations. • Ability to work effectively in a newly forming team with fresh turnover. • Reliability Clearance. Preferred qualifications • Delivery or software development background (preferred). • Experience coaching development teams (preferred). • Experience in the financial services or insurance industry (preferred). Soft skills • Strong communication skills with the ability to share information promptly and clearly. • Strong team leadership skills with the ability to assess team spirit, facilitate positive team dynamics, drive necessary actions to improve, and coach and mentor multiple roles on a Scrum team. • Excellent problem-solving, organizational, and analytical skills. • Skilled in building relationships, fostering trust and rapport, and navigating organizations. • High-energy and passionate outlook with the ability to influence others. • Assertive, with the confidence to be a voice of authority (preferred). • Well versed in navigating complex organizational structures and developing productive working relationships with internal stakeholders across the region and globally (preferred). Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

What you’ll do

The Scrum Master will facilitate Agile ceremonies, manage backlogs, and support the Product Owner in release planning. They are also responsible for removing impediments, coaching the team, and ensuring alignment with project goals and organizational policies.

Requirements

Candidates must have a bachelor's degree, a Certified Scrum Professional (CSP) certification, and at least 5 years of IT project management experience. Additionally, 3+ years of experience in Agile delivery or coaching and a strong understanding of the SDLC are required.

Listed skills

• Problem solving · Preferred
• Risk Management · Preferred
• Scrum · Preferred
• Communication · Preferred
• Agile · Preferred
• Coaching · Preferred
• Team Leadership · Preferred
• Project management · Preferred
• Conflict Resolution · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scrum
• Agile
• Project management
• Coaching
• Backlog management
• Sprint planning
• Risk management
• Stakeholder management
• SDLC
• Team leadership
• Problem-solving
• Communication
• Mentoring
• Release planning
• Conflict resolution
• Sprint Retrospectives
• Sprint Backlogs
• Influencing Skills
• Continuous Development
• Energetic
• Insurance Industry
• Sprint Planning
• Planning
• Analytical Skills
• Adaptability
• Agile Methodology
• Artificial Intelligence
• Software Development
• Assertiveness
• Management
• Business Mathematics
• Computer Science
• Continuous Improvement Process
• Software Development Life Cycle
• Financial Services
• Problem Solving
• Project Management
• Microsoft Outlook
• Operations
• Scrum (Software Development)
• Systems Development Life Cycle
• Team Leadership
• Backlogs
• Reliability

Job areas

• Technology
• Management & Leadership
• Finance & Accounting
• Software
• Data & Analytics
• Scrum Master
• Management and Organization Analysts
• Information Technology Project Managers
• Computer Occupations, All Other