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eCRM Project Manager Contract: 12 months, with possibility of extension Anticipated start: October 2026 Location: Remote within Canada Work schedule: Aligned with the client’s Atlantic Time business hours About Opportunity Buchanan Technologies is seeking an experienced eCRM Project Manager to support a large-scale, multi-year CRM modernization initiative for a Canadian public-sector organization. The program is focused on consolidating aging CRM applications into a sustainable enterprise framework of reusable and scalable business components. The selected Project Manager will lead complex CRM initiatives, coordinate cross-functional delivery teams, and establish the governance, planning, reporting, and change-management practices required for successful delivery. Key Responsibilities The eCRM Project Manager will: Lead assigned projects using an Agile-Iterative delivery methodology and established program templates. Develop and maintain project governance, communication, escalation, and decision-making structures. Define project objectives, requirements, scope, deliverables, and required approvals. Develop and manage project plans, schedules, milestones, resources, budgets, and expenditures. Create and maintain integrated project plans using Microsoft Project Online or equivalent software. Coordinate cross-functional teams that may include program managers, solution architects, developers, business analysts, quality-assurance analysts, subject-matter experts, vendors, and operational teams. Manage project risks, issues, decisions, dependencies, and change requests. Deliver timely weekly status reports and facilitate monthly executive steering committee meetings. Communicate project status, risks, decisions, and recommendations to executives and other stakeholders. Apply change-management practices to support business readiness, adoption, and successful implementation. Ensure project documentation and deliverables are complete, accurate, approved, and properly signed off. Develop an approved operational transition plan and coordinate the handoff of completed solutions to the appropriate support teams. Perform other project-management responsibilities as assigned. Required Qualifications At least 5 years of demonstrated experience as a Project Manager in complex enterprise environments. At least 2 years of demonstrated experience managing implementations of commercial off-the-shelf CRM products. Demonstrated experience delivering projects using Agile methodologies; Agile-Iterative experience is preferred. Experience developing project plans in Microsoft Project Online or equivalent software and managing delivery against those plans. Proven ability to manage multiple priorities, projects, deadlines, resources, and stakeholders simultaneously. Experience leading cross-functional teams in a multifaceted, primarily remote environment. Strong project-governance, risk-management, issue-management, budgeting, scheduling, and reporting capabilities. Excellent written, verbal, presentation, facilitation, and executive-communication skills. Demonstrated ability to work effectively with executives, managers, technical teams, vendors, and subject-matter experts. Strong customer-service orientation and the ability to adapt in a dynamic environment with tight deadlines. Ability to work remotely within Canada during Atlantic Time business hours. Availability for occasional evening or weekend work related to system upgrades or production support. Preferred Qualifications Project Management certification, such as PMP, PRINCE2, or an Agile certification. Project-management experience with Oracle Fusion Cloud Sales and Service CRM. Experience using Microsoft Azure DevOps for Agile planning, tracking, reporting, or delivery management. Demonstrated organizational change-management experience. Experience delivering projects for government or other public-sector organizations. Engagement Details Engagement type: Contract Contract term: 12 months Work arrangement: Remote within Canada Anticipated start: October 2026 Extension: Possible, based on program requirements Schedule: Atlantic Time business hours, with occasional after-hours support as required

What you’ll do

Lead complex CRM modernization initiatives for a Canadian public-sector organization using Agile-Iterative methodologies. Coordinate cross-functional teams to establish governance, planning, and change-management practices for sustainable enterprise frameworks.

Requirements

Requires at least 5 years of project management experience in complex environments, including 2 years managing COTS CRM implementations. Proficiency in Microsoft Project Online and experience leading remote, cross-functional teams is essential.

Listed skills

• Change Management · Preferred
• Budgeting · Preferred
• Risk Management · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• eCRM
• Agile-Iterative Methodology
• CRM Modernization
• Project Governance
• Risk Management
• Budgeting
• Stakeholder Management
• Change Management
• Microsoft Project Online
• Azure DevOps
• Oracle Fusion Cloud Sales and Service CRM
• Executive Communication
• Cross-functional Team Leadership
• Public Sector Delivery
• Operational Transition Planning

Job areas

• Management & Leadership
• Technology
• Government & Public Sector
• Consulting
• Software