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Job summary

The Program Manager provides leadership and oversight to program staff to ensure service standards, funding requirements, and performance targets are met. They also analyze program data, manage budgets, and collaborate with community partners to drive successful participant outcomes.

Job details

Program Manager Goodwill is hiring, join our growing organization today! We are looking for people just like YOU! The Program Manager provides leadership, management, and oversight of program staff, ensuring participants receive high-quality services and supports while program targets, funding requirements, and service standards are achieved. This role works closely with the program team to assess participant suitability and eligibility, monitor progress, support continuous program improvement, and drive successful outcomes for participants and community partners. If you have a passion for making a difference in your community, helping people and the environment, come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK. We welcome all backgrounds, knowledge, abilities, and perspectives. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential. About Us Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported. Mission: To strengthen people and communities through the power of work. Vision: Everyone working and thriving in inclusive sustainable communities. Values: Mission-Driven Impact: Focusing on results that strengthen people and communities. Inclusion: Embracing diversity and creating spaces where everyone belongs. Dignity: Treating every person with respect and humanity. Compassion: Leading with empathy, care and understanding. Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive. Accountability: Taking ownership of our actions and commitments. Why You Will Love Goodwill: Competitive Compensation Package includes: • Benefits (dental/health) available for full-time and some part-time positions (based on hours worked). • Registered Pension Plan opportunity for various roles. • Employee discount at retail locations. Exciting Career Training and Coaching: • Equitable access to skills training & coaching, scholarships, and educational credentials. Supportive Life and Work Opportunities: • Personal and professional development support with Life Coach & Employee Assistance Program. • Work-life balance. • Building a workforce which reflects the diversity of the communities in which we live. We Have an Amazing Team and Workplace: • Employer of choice across Southwestern Ontario who meets the Federal Government's 50/30 challenge for diversity in leadership. • Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations). • Mission-driven organization committed to the Power of Work. • Environmentally committed to meeting our goal of zero waste on planet earth. • Respectful, fun, and supportive team and leadership. • Accredited through CARF International. What You Will Do: • Provide overall direction, leadership, and management support • Monitor program performance and outcomes to ensure all established targets, service standards, and contractual metrics are achieved. • Analyze program data and implement corrective actions when required to support successful outcomes. • Evaluate program effectiveness and recommend continuous improvements to service delivery and participant experience. • Represent Goodwill in discussions with funders, community partners, employers, and other service providers. • Ensure high-quality service delivery standards are consistently met and support the resolution of participant and stakeholder concerns. • Collaborate with Employment Services team members to facilitate referrals and increase program awareness across the community. • Develop and implement outreach and marketing strategies that support participant recruitment and program growth. • Prepare and maintain weekly reports detailing program performance, participant outcomes, and key metrics. • Monitor program budgets and expenditures to ensure services are delivered within established funding parameters. • Conduct file reviews and spot audits to ensure compliance, accuracy, and quality documentation standards. • Lead and facilitate Advisory Committee meetings and activities. • Coach, mentor, and support direct reports through training, development, and performance management. • Ensure team members have the tools, resources, technology, and knowledge required to be successful in their roles. • Work collaboratively with colleagues to enhance client services, support program innovation, and contribute to organizational goals. • Lead by example in delivering exceptional customer service aligned with Goodwill's ICARE Customer Care Cycle. • Follow all safety standards set out in legislation and/or Goodwill policies. • Be actively involved in the health, well-being, and safety of themselves and their team. What We Are Looking For: • Strong knowledge of employment services, workforce development programs, and skills training initiatives. • Experience leading and supporting a team within a service delivery environment. • Strong facilitation skills in both group and one-on-one settings. • Demonstrated ability to monitor performance metrics and achieve program targets. • Excellent interpersonal, communication, conflict resolution, and relationship-building skills. • Strong organizational, analytical, and problem-solving abilities. • Experience managing program administration, reporting requirements, and budgets. • Ability to build and maintain productive relationships with participants, employers, community partners, and funders. • Sound working knowledge of Microsoft Office Suite and Outlook. • Working knowledge of CaMS and case management software is considered an asset. • Valid driver's licence and reliable access to a vehicle with the ability to travel for employer and community visits. • Post-secondary diploma or degree in Social Services, Business Administration, or a related field, or an equivalent combination of education and experience. • Minimum three (3) years of related experience in employment services, workforce development, or social services. Work Schedule: This position is scheduled for 37.5 hours per week, typically Monday to Friday from 8:30 a.m. to 5:00 p.m. Flexibility to work evenings and weekends as required is necessary. Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff. Vacancy Status: New Vacant Position APPLICATION DEADLINE: October 4, 2026

What you’ll do

The Program Manager provides leadership and oversight to program staff to ensure service standards, funding requirements, and performance targets are met. They also analyze program data, manage budgets, and collaborate with community partners to drive successful participant outcomes.

Requirements

Candidates must have a post-secondary diploma or degree in Social Services, Business Administration, or a related field, along with at least three years of experience in employment or social services. Strong leadership, analytical, and communication skills are required, as well as a valid driver's license and access to a vehicle.

Benefits

• Health insurance • Dental insurance • Registered pension plan • Employee discount • Skills training • Coaching • Scholarships • Educational credentials • Employee assistance program • Work-life balance

Listed skills

• Leadership · Preferred
• Data analysis · Preferred
• Compliance · Preferred
• case management · Preferred
• Communication · Preferred
• Performance Monitoring · Preferred
• Facilitation · Preferred
• Relationship Building · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program management
• Leadership
• Staff supervision
• Performance monitoring
• Budget management
• Data analysis
• Conflict resolution
• Relationship building
• Strategic planning
• Communication
• Facilitation
• Case management
• Outreach
• Marketing
• Compliance
• Mentoring
• Software Documentation
• Performance Management
• Management
• Problem Solving
• Budgeting
• Training And Development
• Innovation
• Business Administration
• Artificial Intelligence
• Microsoft Outlook
• Relationship Building
• Resilience
• Microsoft Office
• Program Management
• Coaching
• Accountability
• Interpersonal Communications
• Safety Standards
• Customer Service
• Auditing
• Marketing Strategies
• Business Metrics
• Performance Metric
• Employee Assistance Programs
• Compassion
• Service Standards
• Conflict Resolution
• Legislation
• Empathy
• Social Work
• Workforce Development
• Disabilities
• Life Coaching
• Resume Screening

Job areas

• Management & Leadership
• Social Services
• Administrative
• Human Resources
• Consulting
• Program Manager
• Program Manager (General)
• Policy and Planning Managers
• Managers, All Other