Strategic Technical Program Manager

Job summary

You will own the end-to-end coordination of complex customer product deliverables by partnering with Product, Engineering, and Customer Success teams. Additionally, you will establish scalable program management practices, track milestones, and manage executive-level communications to ensure customer value realization.

Job details

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Technical Program Manager based in Canada. This is a strategic, customer-facing program management role focused on delivering complex product commitments for major enterprise customers. You’ll coordinate closely with Product, Engineering, and Customer Success to ensure deliverables are clearly scoped, properly resourced, and delivered against agreed expectations. You’ll own programs from initial planning through execution, user acceptance testing, delivery, and post-launch feedback. The role combines technical fluency, operational discipline, stakeholder management, and strong customer communication. You’ll help establish scalable processes that improve visibility, accountability, and customer confidence across multiple programs. Working remotely across North America, you’ll operate in a fast-moving SaaS environment where proactive ownership and clear communication are essential. \n Accountabilities Own end-to-end internal coordination of complex customer product deliverables across Product, Engineering, and Customer Success, identifying blockers and risks early. Partner with Product Managers to ensure customer commitments are fully scoped, appropriately resourced, and sequenced within the product roadmap. Work closely with Customer Success Managers to align internal delivery plans with customer expectations, proactively addressing risks, dependencies, and potential scope or timeline conflicts. Lead and operationalize user acceptance testing (UAT), coordinating customer participation, success criteria, feedback, and timelines. Establish clear program plans, milestones, delivery rhythms, and accountability across cross-functional teams. Track program scope, execution status, risks, dependencies, decisions, and resource alignment using effective tools and processes. Define and monitor success metrics that connect delivery milestones to customer value realization, including activation, first value, and adoption. Create and manage customer-facing communications, including executive-level program updates, status reporting, and scope-change communications. Maintain a consistent cadence of concise, transparent updates that give customers and internal leadership clear visibility into progress and program health. Collect, synthesize, and communicate post-delivery customer feedback to support continuous improvement and inform future product roadmap decisions. Facilitate scoping discussions, feedback cycles, and difficult stakeholder conversations while balancing customer expectations, technical constraints, timelines, and business priorities. Identify conflicts and emerging issues early, negotiate practical solutions, and prevent risks from escalating into larger delivery problems. Build scalable program management practices that allow multiple enterprise programs to be managed effectively without unnecessary executive intervention. Develop strong working relationships with Product Managers, Engineers, Customer Success leaders, customers, and other senior stakeholders. Requirements 5+ years of experience in technical program management, program management, or customer-facing project/program roles within SaaS or enterprise software environments. Demonstrated ability to lead complex, multi-stakeholder programs involving both technical teams and customers. Strong understanding of agile software development, including sprint planning, backlog management, development cycles, and delivery rhythms. Ability to communicate effectively with engineers, product managers, customer success professionals, executives, and external customers. Excellent written communication skills, with the ability to produce concise, structured, and actionable status updates. Strong facilitation and negotiation skills, including the confidence to lead difficult conversations and push back constructively when priorities conflict. Highly organized, proactive, and outcomes-focused, with the ability to introduce structure and clarity into complex or ambiguous situations. Strong risk-management skills and the ability to identify dependencies, conflicts, and potential delivery issues before they escalate. Experience leading scoping discussions, UAT processes, customer feedback cycles, and post-delivery improvement initiatives. Comfortable working across competing priorities while maintaining focus on contractual commitments and customer outcomes. Systems-oriented thinking, with an ability to understand edge cases and connect individual deliverables to broader business and customer objectives. Strong customer-facing presence and the ability to build trust through transparency, reliability, and consistent follow-through. Experience working with large enterprise or Fortune 1000 customers is an asset. Familiarity with B2B SaaS workflows, particularly within engineering, manufacturing, or other technically complex industries, is an asset. Comfortable working independently in an environment where ambiguity, changing priorities, and complex stakeholder dynamics are part of the role. Eligible to work in Canada or the United States, with the position designed for candidates located within North America. Benefits Full-time, permanent employment with a competitive compensation package. Stock options, providing an opportunity to participate in the company's long-term growth. Extended health and benefits coverage. Unlimited paid vacation. RRSP or 401(k) matching, depending on eligibility and location. Remote work flexibility from anywhere within North America. Preference for candidates located within the Pacific Standard Time (PST) zone to support collaboration across teams. Opportunity to work directly with major enterprise customers on complex technical product programs. Cross-functional exposure to Product, Engineering, and Customer Success teams. Significant ownership and influence over program management processes, delivery practices, and customer experience. Opportunity to help establish scalable processes and operating models as the organization continues to grow. An environment that values proactive ownership, continuous learning, clear communication, and practical problem solving. \n How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

What you’ll do

You will own the end-to-end coordination of complex customer product deliverables by partnering with Product, Engineering, and Customer Success teams. Additionally, you will establish scalable program management practices, track milestones, and manage executive-level communications to ensure customer value realization.

Requirements

Candidates must have 5+ years of experience in technical program management or customer-facing roles within SaaS or enterprise software environments. You should possess strong knowledge of agile methodologies, excellent negotiation skills, and the ability to lead multi-stakeholder programs effectively.

Benefits

• Full-time permanent employment • Stock options • Extended health and benefits coverage • Unlimited paid vacation • RRSP or 401(k) matching • Remote work flexibility

Listed skills

• Data analysis · Preferred
• Risk Management · Preferred
• Negotiation · Preferred
• Project management · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical program management
• SaaS
• Stakeholder management
• Agile software development
• User acceptance testing
• Risk management
• Customer communication
• Product roadmap
• Cross-functional leadership
• Strategic planning
• Negotiation
• Project management
• Enterprise software
• Data analysis
• Process improvement
• Customer success
• Communication
• Planning
• Timelines
• Milestones (Project Management)
• Coordinating
• Problem Solving
• Software As A Service (SaaS)
• Reliability
• Workflow Management
• Stakeholder Management
• Risk Management
• Influencing Skills
• Influencing Without Authority
• Leadership
• Continuous Improvement Process
• Data Privacy
• Artificial Intelligence
• General Data Protection Regulation (GDPR)
• Relationship Building
• Program Management
• Accountability
• Information Privacy
• Continuous Development
• Customer Service
• Customer Success Management
• Balancing (Ledger/Billing)
• Scalability
• Enterprise Application Software
• Agile Software Development
• Business Priorities
• Customer Communications Management
• Business To Business
• Sprint Planning
• Product Engineering

Job areas

• Technology
• Management & Leadership
• Software
• Customer Service & Support
• Consulting
• Technical Program Manager
• Operations Manager (General)
• Policy and Planning Managers
• General and Operations Managers