Senior Servicenow Project Manager / Consultant
- Toronto, ON
- Hybrid
- Posted Oct 21, 2026
- 1 position
Opens LinkedIn
- Employment type
- Contract
- Experience level
- Senior · 5+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
- Office presence
- 3 days per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Design, configure, implement, and support ServiceNow Digital Product Release Management solutions, including release workflows, governance, planning, risk assessment, and deployment processes. Develop integrations and reporting, facilitate stakeholder workshops, and support testing, deployment, documentation, training, and knowledge transfer.
Job details
Hiring: Senior ServiceNow Release Management Consultant / Project Manager 📍 Location: Toronto 🏢 Work Model: Hybrid – Minimum 3 days onsite per week Role Overview We are seeking an experienced ServiceNow Release Management Consultant to lead the design, configuration, implementation, and ongoing support of ServiceNow Digital Product Release Management (DPRM) solutions in a complex enterprise environment. Key Responsibilities Design, configure, and implement ServiceNow DPRM solutions and release workflows. Establish enterprise release governance, planning, scheduling, risk assessment, and deployment processes. Develop and support integrations with Change Management, CMDB, SPM, DevOps tools, and CI/CD pipelines. Configure ServiceNow workflows, Flow Designer, business rules, dashboards, reports, and Performance Analytics. Facilitate stakeholder workshops, gather requirements, and recommend ITSM process improvements. Support testing, deployment, documentation, training, and knowledge transfer. Required Qualifications 7+ years of ITSM consulting and implementation experience in enterprise environments. 5+ years of hands-on ServiceNow configuration, customization, administration, and implementation experience. Extensive Release Management experience. Strong knowledge of ITIL, ITSM, SDLC, and enterprise release governance. Experience with ServiceNow APIs, integrations, CMDB, SPM, DevOps, and CI/CD pipelines. Mandatory Certification: ServiceNow Certified System Administrator (CSA). Excellent stakeholder management, communication, and facilitation skills. Public sector experience is preferred.
What you’ll do
Design, configure, implement, and support ServiceNow Digital Product Release Management solutions, including release workflows, governance, planning, risk assessment, and deployment processes. Develop integrations and reporting, facilitate stakeholder workshops, and support testing, deployment, documentation, training, and knowledge transfer.
Requirements
Requires 7+ years of enterprise ITSM consulting and implementation experience, 5+ years of hands-on ServiceNow experience, and extensive Release Management experience. Candidates must have a ServiceNow Certified System Administrator certification and strong knowledge of ITIL, ITSM, SDLC, integrations, and enterprise release governance; public sector experience is preferred.
Listed skills
- Change Management · Preferred
- Stakeholder Management · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- ServiceNow Digital Product Release Management
- Release Management
- ITSM Consulting
- ServiceNow Configuration
- ServiceNow Customization
- ITIL
- SDLC
- Release Governance
- Change Management
- CMDB
- SPM
- DevOps
- CI/CD Pipelines
- ServiceNow APIs and Integrations
- Flow Designer
- Stakeholder Management
Job areas
- Technology
- Management & Leadership
- Consulting
- Software
- Government & Public Sector