Project Manager – Operations & Vendor Transformation

Job summary

Lead end-to-end delivery of a complex operations transformation across technology, business operations, customer communications, and an external delivery partner. Manage integrated plans, vendor commitments, risks, dependencies, stakeholder coordination, operational readiness, and go-live.

Job details

Project Manager – Operations & Vendor Transformation Waterloo, ON or Toronto, ON – Hybrid (Tuesday–Thursday onsite) 9-month contract with potential extension/conversion Monday–Friday, 9:00 AM–5:00 PM We are looking for an experienced Project Manager to lead the delivery of a complex, multi-workstream operations transformation involving technology, business operations, customer communications and an external delivery partner. This is a hands-on delivery role for someone who is comfortable owning an integrated project plan, coordinating multiple workstreams, managing vendor commitments and driving a project through implementation, operational readiness and go-live. Key Responsibilities Lead end-to-end delivery across multiple concurrent workstreams. Develop and manage integrated project plans, milestones, dependencies and deliverables. Act as a key day-to-day contact for the external delivery vendor, ensuring accountability against scope and timelines. Coordinate delivery across technology, operations, customer communications and business stakeholders. Manage project risks, issues, decisions, dependencies and escalations. Translate vendor commitments and SOW deliverables into actionable project plans. Must-Have Qualifications 8+ years of project/program management experience. Proven experience managing complex, multi-workstream implementations. Strong vendor management experience within vendor-led delivery environments. Experience managing projects across both business/operations and technology. Strong project governance experience, including risk/issue management, dependency tracking and executive reporting. Experience supporting operational readiness, implementation and go-live. Strong stakeholder management and executive communication skills. Ability to drive execution in complex environments with changing priorities. PMP or equivalent project management certification. Bachelor's degree in Business, Technology, Engineering or a related field. Nice-to-Have Insurance, claims or financial services experience. Claims operations transformation, implementation or outsourcing experience. Experience with customer communication channels such as telephony, digital or chatbot solutions. Experience with assistance or case-management operations. Consulting or large-scale transformation experience. Note: We use AI tools to: obtain basic information, detect plagiarism, false employment history or references, categorize your skills, and do an initial match with job posting

What you’ll do

Lead end-to-end delivery of a complex operations transformation across technology, business operations, customer communications, and an external delivery partner. Manage integrated plans, vendor commitments, risks, dependencies, stakeholder coordination, operational readiness, and go-live.

Requirements

Requires 8+ years of project or program management experience, including complex multi-workstream implementations, vendor-led delivery, and projects spanning business operations and technology. Candidates must have strong governance, risk management, executive communication, and stakeholder management experience, a PMP or equivalent certification, and a bachelor's degree in a related field.

Listed skills

• Executive Reporting · Preferred
• Project management · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• Program Management
• Multi-Workstream Implementation
• Vendor Management
• Integrated Project Planning
• Project Governance
• Risk and Issue Management
• Dependency Tracking
• Executive Reporting
• Stakeholder Management
• Operational Readiness
• Implementation and Go-Live
• Business and Technology Coordination
• Customer Communications
• Vendor-Led Delivery
• Project Escalation Management

Job areas

• Management & Leadership
• Technology
• Consulting
• Customer Service & Support
• Finance & Accounting