Project Manager - Transformation

Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further!! Harbour Air is looking for a delivery-focused Project Manager to lead the transformational projects that are reshaping how we sell, serve, and operate. The first of these is the replacement of our Passenger Service System, launching Q1 2027, followed by a pipeline of broader company transformational initiatives. This is a hands-on delivery role. You will own the plan, run the governance, provide status reports to Executives, chase the dependencies, and keep multiple vendors and internal teams moving toward a go-live that holds. You will work across Commercial, Operations, Finance, and other Head Office functions. LOCATION: 555 Burrard Street, Vancouver BC TERM: Full Time Permanent Department: Commercial reporting to CCO Responsibilities and Expectations Delivery Planning & Coordination * Maintain the integrated project plan, ensuring milestones, dependencies, risks, and deliverables remain current across all workstreams * Own and maintain the project budget, tracking spend against forecast, flagging variances, and reporting cost status alongside schedule and risk * Maintain a formal risk register and change control log; ensure scope changes are assessed for schedule/budget impact and formally approved before approved implementation * Coordinate governance, vendor, and delivery meetings; produce clear minutes, action logs, and progress reports * Track delivery of system integrations across customer, finance, operational, and partner platforms * Identify risks, blockers, and slippage early, driving mitigation and escalating where required Stakeholder Management & Reporting * Manage vendor contracts and deliverables, ensuring work stays aligned to agreed scope, cost, and quality commitments; escalate deviations early * Serve as the day-to-day coordination point between Harbour Air teams, implementation partners, and third-party vendors * Prepare status updates, dashboards, and executive summaries for leadership * Ensure actions and commitments are documented, owned, and followed through to completion Testing & Readiness Oversight * Lead UAT coordination across departments, managing test schedules, defect logs, sign-off tracking, and retesting cycles * Work with technical leads to ensure integration timelines and dependencies are met * Apply sufficient technical literacy to interpret issues and communicate clearly with both technical and non-technical audiences Change Management & Training * Coordinate training rollout across operational and corporate departments * Partner with department leaders to confirm training completion and operational readiness ahead of go-live Go-Live & Stabilization * Support on-the-ground cut-over activities and drive post-launch stabilization governance * Produce close-out materials including lessons learned, open items, and transition documentation Portfolio Contribution * Support the maturing of project delivery standards, templates, and reporting across Harbour Air * Maintain a clear view of interdependencies between concurrent projects so sequencing decisions are made with full visibility Qualifications/Assets - What You Bring! Required * Degree in Business Administration, Operations Management, Project Management, or related field * 5+ years in project delivery, PMO, or programme coordination within complex environments * Experience managing project budgets, including cost tracking, forecasting, and variance reporting * Demonstrated ability to drive accountability and progress across teams without direct authority * Background in aviation, airlines, travel, transportation, or similarly operationally intensive industries * Experience coordinating projects involving multiple integrations, vendors, and cross-functional stakeholders * Demonstrated success supporting change management and training during system transitions * Strong stakeholder management, written communication, and organizational skills * Proficiency with project management tools (e.g., MS Project, Smartsheet, Jira, or similar) * Based in Vancouver, BC and legally entitled to work in Canada Preferred * Formal project management certification (PMP, PRINCE2, Agile or similar) * Experience with vendor/contract management, including SOW tracking and deliverable sign-off against contract terms * Experience delivering airline, travel technology, or reservations platform projects * Familiarity with distribution systems, partner connectivity, or commercial channels ABOUT HARBOUR AIR GROUP * Launched in 1982, Harbour Air is North America’s largest seaplane airline. With around 500 employees, it flies more than half a million passengers annually both within BC and to/from Seattle, USA. * Our people are the backbone of our organization, and we are committed to creating a culture that inspires one another to achieve extraordinary success. We have regularly been honoured as the recipient of numerous awards including BC’s Top 55 Employers, and Canada’s Most Admired Corporate Cultures. DEADLINE: September 9, 2026 We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted. Harbour Air is an equal opportunity employer; we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve. Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email [email protected] [[email protected]] and we will work with you to meet your accessibility needs.

The Project Manager will lead transformational initiatives, including the replacement of the Passenger Service System, by managing project plans, budgets, and cross-functional dependencies. They are responsible for coordinating governance, vendor relationships, and ensuring operational readiness through effective stakeholder communication and testing oversight.

Candidates must hold a degree in Business, Operations, or Project Management and possess at least 5 years of experience in complex project delivery. Proficiency in project management tools and a background in aviation or operationally intensive industries are required.

• Work-life balance • Safety-focused environment • Supportive team culture

• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Project management
• Budget management
• Stakeholder management
• Risk management
• Vendor management
• Change management
• UAT coordination
• System integration
• Executive reporting
• Technical literacy
• Strategic planning
• Governance
• Process improvement
• Cross-functional leadership
• Training coordination
• Variance Reporting
• Digital Acumen
• Accountability
• Organizational Skills
• Vendor Contracts
• Project Management Certification
• Project Delivery
• Planning
• Acceptance Testing
• Agile Methodology
• JIRA
• Business Administration
• Dashboard
• Management
• Change Control
• Change Management
• Communication
• Project Planning
• Finance
• Preparing Executive Summaries
• Forecasting
• Leadership
• Innovation
• Project Management
• Milestones (Project Management)
• Operations Management
• Operations
• Passenger Service
• Project Management Professional Certification
• PRINCE2 (PRojects IN Controlled Environments 2)
• Project Coordination
• Delivery Focused
• Risk Register
• Stakeholder Management
• Timelines

• Management & Leadership
• Transportation
• Technology
• Consulting
• Transformation Project Manager
• Project Manager (General)
• Management and Organization Analysts
• Project Management Specialists

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week