Enabling organizations to orchestrate agentic customer experiences that drive loyalty, growth and efficiency.
Menlo Park, CA
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.
Remote · Ontario, Canada
You will own the end-to-end delivery of complex technical programs by aligning cross-functional engineering, product, and analytics teams. The role involves driving strategy, optimizing resource allocation, and using data-driven insights to ensure platform performance and business outcomes.