Salesforce Program Manager - Remote

Job summary

Lead the end-to-end migration from Caterease to Salesforce, managing the team and phased delivery from the Sales Cloud MVP through feature releases and managed services transition. Oversee integrations with ROME, tokenized credit card solutions, and DocuSign while driving platform improvements and maintaining executive stakeholder confidence.

Job details

Lead the transformation of our client's legacy Caterease system to a modern Salesforce CRM platform. As a Salesforce Program Manager, you'll guide a team through a multi-phase migration that delivers operational efficiency, enhanced user experience, and streamlined event management processes. At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global projects, your expertise will drive meaningful change. Req.#1094387248 The recruiting efforts for this position are intended to fill an existing vacancy for a new position. Responsibilities Lead end-to-end program management of Salesforce CRM migration from legacy Caterease system to a modern Sales and Marketing Cloud platform Manage team through MVP delivery focusing on necessary parity with existing functionality Coordinate multi-phase implementation including Sales Cloud MVP, successive feature releases, and managed services transition Oversee integration planning for ROME system and tokenized credit card solutions to streamline event closing processes Ensure seamless contract lifecycle management implementation using DocuSign integration with Salesforce Drive continuous improvement initiatives while supporting and enhancing the platform through successive phases Own the room from a client perspective, leading strategic discussions and maintaining executive-level stakeholder confidence Requirements Proven experience as Salesforce Program Manager leading teams of 6+ professionals on complex CRM implementations Strong background in legacy system migrations to Salesforce with focus on Salesforce Sales and Marketing Cloud platforms Experience managing multi-phase program delivery from MVP through managed services transition Deep understanding of Salesforce out-of-the-box features, AppExchange solutions, and custom development approaches Demonstrated ability to coordinate integrations with third-party systems and contract management tools Strong program management skills with experience in agile delivery methodologies Excellent stakeholder management abilities with focus on user experience improvement and operational efficiency We offer Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid) Life and AD&D Insurance (Company Paid) Employee Assistance Program (Company Paid) Telehealth (Company Paid) Short-term Disability (Company Paid) Long-Term Disability Paid Time Off (including vacation and sick days) Registered Retirement Savings Plan (RRSP) with Company match Maternity/Parental/Adoption Leave Top-up Employee Stock Purchase Program Critical Illness Insurance Employee Discounts Unlimited access to LinkedIn learning solutions This posting includes a salary range EPAM Canada would reasonably expect to pay the selected candidate. Individual compensation offers within the range are based on a variety of factors, including, but not limited to, experience, credentials, education, training, the demand for the role, skillset, and overall business and local labour market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: CA$110,000-CA$170,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position. An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies.EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy.Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management. EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA WFAHRCA@epam.com if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. Engineer the Future with a Career at EPAM

What you’ll do

Lead the end-to-end migration from Caterease to Salesforce, managing the team and phased delivery from the Sales Cloud MVP through feature releases and managed services transition. Oversee integrations with ROME, tokenized credit card solutions, and DocuSign while driving platform improvements and maintaining executive stakeholder confidence.

Requirements

Requires proven experience leading complex Salesforce CRM implementations and teams of six or more, including legacy migrations involving Sales and Marketing Cloud. Candidates should bring strong program and agile delivery skills, knowledge of Salesforce features and development options, integration experience, and excellent stakeholder management abilities.

Benefits

• Extended Healthcare
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Healthcare Spending Account
• Life Insurance
• Accidental Death and Dismemberment Insurance
• Employee Assistance Program
• Telehealth
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Paid Time Off
• Registered Retirement Savings Plan With Company Match
• Maternity, Parental, and Adoption Leave Top-Up
• Employee Stock Purchase Program
• Critical Illness Insurance
• Employee Discounts
• LinkedIn Learning Access

Listed skills

• Team Leadership · Preferred
• Stakeholder Management · Preferred
• Operational Efficiency · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Salesforce Program Management
• Salesforce CRM Migration
• Sales Cloud
• Marketing Cloud
• Program Delivery
• Agile Methodologies
• Legacy System Migration
• Team Leadership
• Stakeholder Management
• Executive Communication
• Integration Planning
• Third-Party Integrations
• Contract Lifecycle Management
• User Experience Improvement
• Operational Efficiency
• Managed Services Transition

Job areas

• Technology
• Management & Leadership
• Software
• Consulting

More jobs from EPAM Systems