Project Manager

Job summary

Lead projects from planning through completion, managing scope, schedules, budgets, resources, deliverables, documentation, and stakeholder communications. Coordinate with customers, vendors, and internal teams to implement and configure software, deliver training, resolve issues, and ensure customer satisfaction.

Job details

GlobeStar Systems is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® delivers a customizable suite of integration solutions to meet the unique and specific communications requirements of any organization. Connexall® services over 1,500 healthcare providers around the world, helping customers improve clinical workflow and driving better patient and staff outcomes. Job Title: Project Manager Type: Full-Time, Permanent Start Date: Immediately Location: Toronto, ON (Hybrid) Job Summary Reporting to the Manager, Project Management Office and Customer Experience, the Project Manager will be responsible for the direction, coordination, implementation, execution, control, and completion of projects, while remaining aligned with strategy, commitments, and goals of the organization. Primary Responsibilities Define the projects scope and determine what resources are available, estimating time and financial commitment. Act as a leader in assigning project tasks and determining deadlines. Meet regularly, get status updates to chart progress while reallocating resources as needed. Monitor actual spend as compared to the planned budget including travel expenses, resource time allocations, project support and customer training. Communicate consistently with all stakeholders reporting on progress of project. Take ownership of all project related activities including monitoring progress, project tasks, timelines, escalations, reallocating of resources and updates to project team. Adhere to Statement of Work (SOW) and create project related documentation such as (but not limited to) project plan, project implementation checklist, project change orders, technical design documents, project acceptance documents. Implement and manage change when necessary to meet project outputs. Evaluate and assess result of project. Track project deliverables. Work with other departments such as R&D, Sales, and Technical Support on identifying and ensuring product design or any other issues are addressed, and corrective action(s) is taken; ensuring customer satisfaction. Manage and schedule customer training remotely and/or onsite. Implement application from concept to implementation by providing overall technical vision, strategy and leadership for design. Assist on Project Implementations when required: actively follow through with customers and vendors to implement software. Assist customers and vendors in system installations, setup, and customer configurations. Follow up and assist customers and vendors to help them successfully test and implement our software solutions. Other duties as required. Qualifications Bachelor’s Degree in Computer Science, Information Technology, or related field. PMP Certification from a recognized program. Strong knowledge of Microsoft Project. Minimum 5 – 7 years in Project Management. Healthcare industry background is required. Experience working with Connexall Software in the healthcare setting would be considered an asset. Leadership, planning, and organizational skills are required. Ability to effectively prioritize and execute tasks while under pressure. Strong communication skills, both verbal and written. Strong interpersonal skills with a focus on customer satisfaction. Ability to interact with customers, Account Executives, Clinical Solutions Specialists, and Business Analysts to define the scope and content of assigned projects. Ability to work effectively, individually or within small teams, in a very dynamic environment. Ability to interact with internal and external clients for data gathering and design initiation. Ability to provide exceptional customer service. Able to clearly communicate technical concepts to both technical and non-technical audiences. Ability to travel to client sites, including local, national, and international (up to 30%). Benefits: Competitive annual salary A rich benefits package, including medical, dental, life, and long-term disability insurance Retirement Savings Plan with employer contributions Professional Development & Training Opportunities Education Reimbursement Program Flexible Work Arrangements (Hybrid/Remote options where applicable) Collaborative & Inclusive Work Environment

What you’ll do

Lead projects from planning through completion, managing scope, schedules, budgets, resources, deliverables, documentation, and stakeholder communications. Coordinate with customers, vendors, and internal teams to implement and configure software, deliver training, resolve issues, and ensure customer satisfaction.

Requirements

Requires a bachelor’s degree in Computer Science, Information Technology, or a related field, PMP certification, strong Microsoft Project knowledge, and 5–7 years of project management experience. Healthcare industry experience is required; candidates also need strong leadership, organizational, communication, prioritization, and customer service skills, and must be able to travel up to 30%.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Long-Term Disability Insurance
• Retirement Savings Plan With Employer Contributions
• Professional Development and Training
• Education Reimbursement
• Flexible Work Arrangements
• Collaborative and Inclusive Work Environment

Listed skills

• Customer service · Preferred
• Change Management · Preferred
• Leadership · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project Management
• Project Planning
• Resource Allocation
• Budget Monitoring
• Stakeholder Communication
• Risk and Escalation Management
• Change Management
• Project Documentation
• Microsoft Project
• Healthcare Technology
• Customer Training
• Software Implementation
• System Installation and Configuration
• Technical Communication
• Leadership
• Customer Service

Job areas

• Management & Leadership
• Technology
• Healthcare
• Customer Service & Support