AF

ATB Financial

Verified Job Source

Powering Possibility, ATB Financial is Alberta's largest home-grown financial institution.

Edmonton, Alberta

Banking
5,001+ people

About

For more than 85 years, ATB has been reimagining the way we do business. We’ve grown from one small treasury branch into Alberta’s largest provincially based financial institution, and we don’t have any plans to slow down now. We power possibility for our clients, our team members and our province—and we’re leading the way to a sustainable, innovative and prosperous future. About ATB Financial With $62.0 billion in assets, ATB Financial is a leading financial institution that started in Alberta with the focus of putting people first. Our success comes from our more than 5,000 team members who love to deliver exceptional experiences to over 820,000 clients across our Personal and Business Banking, ATB Wealth Management and ATB Capital Markets businesses. ATB provides expert advice, services and products through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres and our digital banking options. ATB powers possibilities for our clients, communities and beyond.

Open positions

Program Manager, Quality and Client Experience, ATB Client Care

Hybrid · Calgary

The Program Manager will design and implement a quality and client experience framework for the contact center while leading a team of analysts. They will also synthesize operational data into actionable insights and collaborate with cross-functional teams to drive process improvements and agent upskilling.