Sr. Technical Program Manager, Alexa Connections

Job summary

Lead communication initiatives across sync, async, contacts management, and device software while driving the development of next-generation AI-powered features. Collaborate with cross-functional teams including engineering, product management, and design to deliver seamless, intelligent user experiences.

Job details

Are you ready to be at the forefront of Agentic AI innovation and redefine the future of communication? Join our team as a Sr TPM and lead futuristic initiatives that will shape the next generation of intelligent, conversational experiences. In this role, you'll work at the intersection of disruptive AI technologies and real-world impact, making a difference for millions of customers. You'll collaborate with a team of passionate professionals who are as excited about innovation as you are, and together, you'll push the boundaries of what's possible with Alexa+. As a Sr. Technical Program Manager, you'll drive the development of next-generation features powered by advanced AI technologies, including Generative, Agentic, and Real-time AI. You'll work closely with cross-functional teams, including product management, design, and data science, to design and deliver innovative solutions that leverage these AI technologies to enable seamless, intelligent experiences. You'll also lead the integration of these advanced AI systems into Alexa's core capabilities, ensuring a seamless and intuitive user experience. Key job responsibilities - Lead Comms initiatives across sync, async, contacts management, device software and common services. - Partner with engineering teams, leadership, product management, and UX to ensure we're building the best customer experience using innovative technologies. - Serve as the POC for broader Alexa+ mechanisms like LRs, Deep Dives, Product Days - Stakeholder management across Alexa and partner teams and manage executive level communications - Lead the roadmap prioritization process - Manage cross functional quality initiatives like CPDR deep dives and fixes - Establish and improve processes for managing complex, cross-functional programs and coordinating release schedules Basic Qualifications: - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred Qualifications: - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status. CAN, BC, Vancouver - 128,100.00 - 214,000.00 CAD annually

What you’ll do

Lead communication initiatives across sync, async, contacts management, and device software while driving the development of next-generation AI-powered features. Collaborate with cross-functional teams including engineering, product management, and design to deliver seamless, intelligent user experiences.

Requirements

Requires over 7 years of experience working with engineering teams and at least 5 years in technical program management. Candidates must have a strong background in software development and experience managing complex, cross-functional programs.

Benefits

• Health insurance • Medical insurance • Dental insurance • Vision insurance • Prescription insurance • Basic life insurance • AD&D insurance • Registered retirement savings plan • Deferred profit sharing plan • Paid time off • Restricted stock units

Listed skills

• Product management · Preferred
• UX design · Preferred
• Risk Management · Preferred
• SLA Management · Preferred
• Stakeholder Management · Preferred
• KPI Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical program management
• Software development
• Generative AI
• Agentic AI
• Real-time AI
• Cross-functional leadership
• Roadmap prioritization
• Stakeholder management
• Product management
• Data science
• UX design
• Release scheduling
• KPI management
• SLA management
• Risk management
• Critical path management
• Time Off Management
• Artificial Intelligence
• Software Development
• Management
• Customer Service
• Communication
• Leadership
• Innovation
• Key Performance Indicators (KPIs)
• Project Management
• Medical Prescription
• Product Management
• Program Management
• Restricted Stock
• Software Engineering
• Stakeholder Management
• User Experience (UX)
• Process Improvement
• Coordinating
• Prioritization
• Data Science
• Artificial Intelligence Infrastructure

Job areas

• Technology
• Management & Leadership
• Software
• Engineering
• Data & Analytics
• Technical Program Manager
• Policy and Planning Managers
• Managers, All Other