IT Project Manager

Wage: Commensurate with experience Hours of Work: 2 Year Term Position. Full-Time (35-40 hours per week) Location: Whitehorse, Yukon At Air North we believe that connecting people is more than just a business—it’s a mission. With every flight, we’re bridging communities, empowering travelers, and showcasing the beauty of the North, and other exciting Canadian destinations. When you join our team, you become part of a close-knit group that works together to make travel safe, enjoyable, and memorable. From our attentive service to our famous warm cookies served on board, every detail reflects our commitment to a welcoming experience with true Yukon hospitality. Join us if you’re passionate about making a difference and eager to be part of an airline that values community and commitment. -------------------------------------------------------------------------------- Why join us? * Phenomenal local and international flight benefits for you and your family! * Extra travel benefits such as hotels and cruises * Employer paid health & dental benefits * Group RRSP investment options * Cargo shipping benefits * Vehicle and home heating fuel discounts through Chieftain Energy for you and your family Role Summary: The IT Project Manager is responsible for planning, executing, and delivering complex IT initiatives that align with organizational objectives. This position acts as the liaison between technical teams, business stakeholders, and leadership to ensure successful project outcomes. The PM drives project governance, manages risks, optimizes resources, and ensures delivery within scope, time, and budget while maintaining high-quality standards. Key Duties and Responsibilities: IT Project Portfolio & Demand Management * Partner with IT Leadership and business units to identify, evaluate, and prioritize project demands * Participate in the intake and assessment process for new project requests, ensuring alignment with strategic goals * Manage a portfolio of IT projects, balancing competing priorities and resource constraints * Maintain visibility into the project roadmap and forecast team capacity across active and upcoming initiatives Project Planning & Execution * Lead end-to-end project delivery for initiatives such as system implementations, infrastructure upgrades, and digital transformation efforts * Provide project management support for business-led initiatives outside of IT as requested, applying the same governance, planning, and delivery standards * Develop project charters and secure stakeholder sign-off on objectives, scope, and success criteria prior to execution * Develop comprehensive project plans, including scope, timelines, budgets, resource allocation, and risk management strategies Stakeholder Management & Communication * Act as the primary point of contact for project stakeholders of all levels * Facilitate regular status updates, steering committee meetings, and executive reporting Risk, Issue & Change Management * Proactively identify project risks and develop mitigation strategies * Manage and track issues, ensuring timely resolution * Implement structured change management processes to control scope and maintain project integrity * Escalate critical risks and issues to leadership as required Budget & Financial Management * Work with leadership to develop, monitor, and forecast project budgets and costs. * Assist with the preparation of business cases, ROI analyses, and funding requests. * Help ensure projects are delivered within approved financial parameters. * Identify opportunities to reduce costs while maintaining quality and delivery objectives. Vendor & Contract Management * Maintain relationships with external vendors, consultants, and service providers * Participate in RFP, RFQ, and Statement of Work (SOW) processes for project engagements * Participate in contract negotiations, deliverables, and performance metrics * Ensure vendors meet service level agreements (SLAs) and project expectations * Evaluate vendor performance and recommend improvements or changes as needed Reporting & Performance Monitoring * Establish and track key performance indicators (KPIs) and success metrics for projects * Deliver accurate and timely reporting on project status, risks, financials, and outcomes * Coordinate project closure activities, including handover and knowledge transfer * Conduct post-implementation reviews to drive continuous improvement * Contribute to the maturity of project management practices, templates, and tooling across the IT team and organization Must haves: * Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field (or equivalent experience) * 5+ years of experience in IT project management, delivering medium to large-scale projects * Relevant certifications such as PMP, Agile/Scrum certifications, or ITIL are highly desirable * Robust experience with project management tools (e.g., MS Project, Jira, or similar) * Proven experience in IT procurement, project coordination, vendor management, and IT Service Management practices * A strong sense of accountability, honesty, and responsibility in all tasks, supporting the trust that we have built with passengers, partners, and communities * Enthusiasm for contributing to our unique mission, whether that’s through direct customer service, operational excellence, or behind-the-scenes support * Must be a legally entitled to work in Canada Preference will be given to applicants located in Whitehorse, Yukon or those willing to relocate Ready to join us? * Submit your resume and cover letter explaining why you are an ideal fit for the role * If selected, we'll reach out within 14 days for a brief introductory call * Successful candidates will then proceed to an interview with our Recruiter and Hiring Manager * We aim to make final decisions within 14 days of the initial call -------------------------------------------------------------------------------- At Air North, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We believe diverse perspectives drive innovation and service excellence, and we strive to build a team that reflects the communities we serve. We welcome applications from individuals of all backgrounds and abilities. If you need reasonable accommodations during the recruitment process, please let us know, and we’ll ensure your needs are met so you can bring your best self forward. Thank you for considering a career with Air North. We look forward to receiving your application and possibly welcoming you aboard!

The IT Project Manager is responsible for planning, executing, and delivering complex IT initiatives while acting as a liaison between technical teams and business stakeholders. They manage project portfolios, budgets, risks, and vendor relationships to ensure organizational objectives are met.

Candidates must hold a bachelor's degree in a relevant field and possess at least 5 years of experience in IT project management. Proficiency in project management tools and experience with IT procurement and service management practices are required.

• Flight benefits • Hotel and cruise travel benefits • Health benefits • Dental benefits • Group RRSP investment options • Cargo shipping benefits • Vehicle fuel discounts • Home heating fuel discounts

• JiraPreferred

Identified from the job description. Confirm important requirements above.

• IT Project Management
• Project Portfolio Management
• Stakeholder Management
• Risk Management
• Budget Management
• Vendor Management
• IT Service Management
• Project Governance
• Strategic Planning
• Change Management
• MS Project
• Jira
• RFP Management
• KPI Tracking
• Digital Transformation
• Infrastructure Upgrades
• Business Metrics
• Demand Management
• Accountability
• Change Management Processes
• Project Delivery
• Knowledge Transfer
• Planning
• Agile Methodology
• Budgeting
• JIRA
• Business Administration
• Customer Service
• Communication
• Procurement
• Computer Science
• Information Technology
• Continuous Improvement Process
• Contract Management
• Contract Negotiation
• Project Planning
• Discounts And Allowances
• Financial Management
• Governance
• Leadership
• Innovation
• ITIL 4
• Key Performance Indicators (KPIs)
• Project Management
• Operational Excellence
• Performance Metric
• Project Management Professional Certification
• Scrum (Software Development)
• Project Coordination
• Project Risk Management

• Technology
• Management & Leadership
• Transportation
• Software
• IT Project Manager
• IT Project Manager (General)
• Information and Communications Technology Service Managers
• Information Technology Project Managers
• Computer Occupations, All Other

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week