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Scrum Master - API

February 17 2021
Industries Bank, Insurance, Financial services
Categories Project Management, Business Analysis, Information Technology, IT, Project management
Montreal, QC

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level


The Member and Operations Core Service Centre Solutions Department is a large, constantly evolving team mandated to implement reusable APIs across Desjardins Group in two business sectors: account operations and member/client data.

The department is made up of 10 multidisciplinary squads assisted by 5 scrum masters and supported by teams of architects, coordinators and business managers. It also includes a team of managers dedicated to serving the teams and individuals.

As part of a team that is quickly growing and transforming, the selected candidate will have an opportunity to apply all their Agile expertise in helping the squads move toward autonomy and focus on continuous improvement. Within a SAFe framework, they will work with several other scrum masters and release train engineers (RTE).

As Scrum Master, you will help carry out cross-sector projects to meet objectives on time and on budget. You will help the Scrum team implement and use the Agile approach on a daily basis for major projects. You will act as a custodian of respect for Agile values and principles. You will promote the engagement of the squad's stakeholders to deliver projects as planned and foster the group's self-organization. You will ensure that the barriers encountered are handled so as to protect the squad from disruptive external elements. As such, your ability to engage others will be an essential skill.

You will advise and coach dedicated clients and partners in connection with key intervention and development mandates in an Agile mode delivery context. Your projects and initiatives will require extensive knowledge of your line of work.

You will develop recommendations, solutions and action plans in line with the organization's orientations and objectives. You will help the team solve complex problems that require analysis and in-depth understanding of the line of business. Coordination is critical, and you will interact with various stakeholders who work in complementary fields of expertise.

General Information on the Position

Main responsibilities

  • Help the Scrum team implement and use the Agile approach for major projects.
  • Assemble and assist the project's Scrum team and facilitate meetings. Ensure that both the individuals responsible for the product/process and the project team understand and carry out their respective roles in a satisfactory manner.
  • Ensure that the Scrum team is functional, productive and well organized. Ensure efficient use of the Agile approach and tools, as well as compliance with Agile values. Establish and monitor performance indicators.
  • Ensure transparency on the status of work progress. Deal with and follow up on problems raised by the team.
  • Ensure the consistency of sprint backlog tasks with the commitments undertaken on the functionality of the product backlog.
  • Help the product owner maximize return on investment, meet objectives and manage the product backlog.
  • Handle quality control for the product backlog and various meetings (sprint planning meeting, maintenance and product backlog estimation sessions, and sprint review).

Other working conditions

  • Number of job available : 1


  • Bachelor's degree
  • A minimum of four year of relevant experience
  • Experience in an Agile framework in squad mode
  • Technology experience (an asset)

Please note that other combinaisons of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Knowledge of the SAFe framework (an asset)
  • Knowledge of Jira and Confluence (an asset)
  • Agile certification: PSM, CSM, SAFe or other (an asset)

Desjardins Cross-sector skills

Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job

Engagement, Interpersonal Savvy, Situational adaptability, Work processes

Work Location

111, boulevard Robert-Bourassa network