Project Manager & Lead Implementation Support LGS

May 3 2021
Industries Consumer goods (Others)
Categories Information Technology, Engineering, IT, Project management
Montreal, QC

dormakaba: ranked in the top 100 global tech leaders by Thomson Reuters!


The dormakaba Group is one of the top three companies in the global market for access and security solutions. The company is a single source provider of products, solutions and services related to doors and secure access to buildings and rooms. No matter where you are, if you need reliable and innovative access and security solutions, we will provide you high quality service – in hotels, shops, sports facilities, airports, hospitals, at home or in the office. Around the globe.

With over 16,000 employees worldwide (over 500 in Montreal), dormakaba is present in over 130 countries and has more than 150 years of experience. The dormakaba Group is headquartered in Rümlang, Switzerland, and generates annual revenues of over 3 billion dollars CAD.

dormakaba offers you a career not a job. Join us now and make a real difference in creating the next generation of products and services. Visit our website


The dormakaba Project Services Lodging team is looking to hire an exceptional Project Manager that will play a key role supporting strategic Mobile Key deployment projects with the goal of delivering exceptional customer experience with every project, while we deliver on time, within budget and within scope.


  • Manage, coach, and develop a team of System Implementation Specialist, and confirm that we are delivering on commitments with exceptional customer service skills.
  • Manage operational and strategic projects. [Global chain programs, multi-site modernization, large-scale global rework ...]
  • Contribute during the development phase [Charter, Process, R&Rs and Statement-of-Work]
  • Successfully manage the relationship with the relevant customer contacts and all stakeholders and Coordinate internal resources and third parties/vendors for the flawless execution of projects.
  • Manage changes to the project scope and schedule using appropriate verification techniques.
  • Create and maintain comprehensive project documentation and reporting
  • Identify areas of improvement, implement lessons learned and continuously work to improve Customer-Account-Employee Experience.
  • Monitor ISO processes relating to Project Services. Ensure processes are up to date and provide training to the team to ensure process is understood and followed.
  • Collaborate with internal stakeholders to identify KPI based on business rules, service level commitments, and strategic objectives. Create and share reports/dashboards updating stakeholders on important KPIs
  • Achieves Divisional Financial Objectives by meeting spending projections; anticipating planning requirements, contribute to budget preparation; monitoring costs; reviewing and approving invoices.
  • All other task related to this position.


  • Excellent client-facing and internal communication skills
  • Bachelor's degree ideally BEng or B.SE with certification or studies in Project Management
  • Minimum of 3 years experience with Project Management [system implementation / IT sector is an asset]
  • Minimum of 3 years experience in supervising a technical team
  • Experience in Program Management is a definite asset
  • Previous Technical Support / Help Desk Support experience is an asset
  • Fluency in English and French is mandatory, Spanish is considered strong asset
  • Solid organizational skills: able to manage multiple tasks, projects, and responsibilities at the same time
  • Good working knowledge of Microsoft Office and a strong working knowledge with Excel, MS BI and able to cross reference, knows how to look up and analyze data
  • Commitment to 25% travel time. [or more, to resume when the CV-19 pandemic is over].

We offer

  • A fast-growing international company
  • A stimulating, fast and friendly work environment
  • An opportunity to highly contribute to the success of the company
  • Competitive global compensation
  • Free parking and on-site cafeteria
  • A 3-minute walk from Namur metro station.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.
dormakaba is committed to equal employment opportunities and encourages diversity and inclusion. We welcome applications from qualified individuals from all backgrounds.
Please note that the sole purpose of the use of the masculine is to simplify the text.

Apply now! network