Chargé de Projet, TI / IT Project Manager

September 21 2022
Industries Agriculture, Forestry, Fishing, Hunting
Categories Engineering, Executive, CTO, Information Technology, IT, Project management, Project Management, Business Analysis
Montreal, QC • Remote


Position title: IT Project Manager

Location: Montreal

Reports to: Sr. Manager, IT Program Management

Domtar is a leading provider of a wide variety of fiber-based products including communication, specialty and packaging papers, market pulp and air laid nonwovens. Domtar’s principal executive office is in Fort Mill, South Carolina and Domtar is part of the Paper Excellence group of companies.

With approximately 6,000 employees serving more than 50 countries around the world, Domtar is driven by a commitment to turn sustainable wood fiber into useful products that people rely on every day. Through our values of agility, caring and innovation, we constantly find better ways to serve our customers, support our employees and strengthen our communities.

As an IT Project Manager, you will manage gate 4-5 project execution and have input into project planning. You will lead multidisciplinary project teams to deliver IT solutions. Project managers rally, influence and motivate project teams to work towards a common purpose. As a project manager you will be responsible for organizing, structuring, measuring, and communicating project assignments as well as reporting delivery status to various audiences. You will actively manage risks, actions, issues, and decisions. You will plan and schedule testing as well as ensure proper evidence and approvals are obtained. You will be responsible for scope, cost, quality, resource, change, and schedule management. It is essential to comply with applicable IT security and general controls and project management standards. This position reports to the Senior Manager of IT Program Management.

Job Responsibilities/Accountabilities:


  • Support teams - Introduce new projects to project teams. Facilitate project team introductions. Intentionally create team engagement opportunities. Provide teams project management processes, tools, and support that help teams bring their best performance to the project.
  • Empower teams - Communicate clear project objectives and strategies. Positively influence others. Lead by example. Organize work around team strengths. Regularly communicate and clarify team member roles, responsibilities, and deliverables. Initiate organization change management techniques to help stakeholders accept and implement change.
  • Measure performance - Measure project team performance against key performance indicators. Communicate team performance results. Address missed targets to bring KPIs back to plan. Recognize team accomplishments.
  • Manage supplier services - Encourage open communication. Resolve issues collaboratively. Monitor and report quality of supplier deliverables. Ensure statement of work milestones and deliverables are achieved.
  • Manage conflict - Anticipate potential areas of conflict. Identify root causes for conflict. Identify potential conflict resolutions. Escalate conflict incidents as needed. Support escalated decisions to resolve conflict.


  • Plan projects - Work with program management, project leads, and project portfolio management to provide detailed planning inputs for Gate 3 approval including scope, requirements, resource estimates, schedule, and cost.
  • Deliver projects - Ensure project teams understand business value and urgency to deliver projects on time, in scope, and on budget. Support project teams with process and tools to deliver business value according to plan. Report weekly status. Leverage iterative project management process and tools where applicable. Communicate business value to project stakeholders throughout project execution. Plan knowledge transfer and documentation activities. Assess and communicate transition readiness. Assign activities to transfer knowledge. Confirm knowledge transfer is complete. Perform project closing activities.
  • Manage resources - Partner with project leads to validate resource estimates (project demand). Regularly evaluate planned vs actual resource hours. Refine and communicate updated project demand based on actual delivery needs. Update forecasted resource estimates at the end of each month.
  • Manage procurement - Manage and track supplier contracts to ensure all activities are performed and deliverables are achieved according to contract terms. Escalate contract variances and assist in resolving contract differences. Report planned vs actual work delivered by statement of work.
  • Manage budget - Update monthly budget forecast. Validate and process invoices for payment approval. Validate monthly budget results. Prepare budget status report for steering updates and at project closing.
  • Manage schedule - Add detailed activities to assign work and report progress. Ensure schedule activities are regularly updated with actual percent complete. Ensure project team adds comments describing work performed and/or attach links to supporting documentation. Update start and end dates with actual dates. Attach evidence of approval for all project deliverables. Ensure dependencies are documented and well managed. Document key meetings including steering updates with notes and presentations attached. Manage dashboards, KPIs, and reports that help teams focus on assignments and inform project stakeholders of current status. Ensure delivery milestones dates are achieved. Anticipate missed milestones and adjust activities to deliver schedule as planned.
  • Manage scope - Document scope and requirements with RACI assignments. Manage scope deliverables and ensure quality results. Validate all requirements are mapped to test sets (requirements traceability). Ensure scope, requirements, and test results are documented, delivered, and approved by business owner.
  • Manage risks - Identify new risks. Document risks with mitigation strategies. Regularly review and update risk register with current status. Invoke mitigation strategies when needed. Regularly communicate risk status to key stakeholders.
  • Manage issues - Ensure all issues and defects are logged, assigned, resolved, and closed. Collaborate with relevant stakeholders to resolve issues and defects when they occur. Regularly communicate issue and defect status.
  • Manage change - Document schedule, scope, and budget variances. Determine strategy to mitigate variance. Prepare and submit formal change request to modify approved schedule, scope, or budget. Obtain formal program management, sponsor, and steering approval.
  • Inform stakeholders - Evaluate stakeholder communication needs. Identify multiple communication channels to share project information. Prepare project status updates. Facilitate project team and steering committee discussions. Document and publish decisions.Leverage iterative project management process and tools when applicable to deliver business value incrementally.


  • Comply with project standards - Follow approved project management methodology. Document and obtain timely approval of project management deliverables. Contribute to continuous improvement initiatives. Encourage and support project management colleagues.
  • Comply with IT general control requirements - Assign activities to complete IT general control deliverables. Ensure compliance requirements are tested. Ensure proper approvals are attached to test results. Document how IT general control deliverables are achieved. Initiate ITGC review and approval as part of project closing.
  • Comply with internal audit requirements -Assign activities to complete internal audit deliverables. Schedule regular reviews with internal audit during execution. Ensure internal audit requirements are tested. Ensure proper approvals are attached to test results. Document how internal audit deliverables are achieved. Initiate internal audit review and approval as part of project closing.

Job Characteristics:

Impact on business: Scope ranges between assisting in tasks to direct accountability for business results.

Area of impact: can be primarily in own area, function, or organization

  • IT Project Portfolio Management
  • IT Program Management
  • IT Project Management
  • IT Finance Management
  • IT Vendor Management
  • Internal Audit
  • IT Business Applications
  • IT Corporate Services
  • Commercial Operations
  • Corporate Finance
  • Mill Operations

Required Education/Professional Experiences:

Minimum education, required certifications

  • Bachelor’s degree in information technology, engineering, business, or applicable discipline
  • Minimum of 5 years of experience working in Information Technology
  • Minimum of 5 years of experience working as IT project manager and/or portfolio manager
  • Demonstrated experience with MSWord, Excel, Visio, PowerPoint, SharePoint, MS Project or Smartsheet
  • PMP certification or equivalent experience and training.
  • Experience in the manufacturing industry a plus

Critical Competencies:

Leadership, Technical, Innovation and Work Complexity

  • Ability to juggle and effectively manage multiple priorities at the same time
  • Ability to drive projects, influence, and lead change throughout organization
  • Ability to anticipate, mitigate, and work through ambiguity, change resistance or setbacks
  • Ability to understand and manage customer expectations
  • Effective communicator at multi-levels of the organization (written and verbal)
  • Flexibility and quickness to adapt to current conditions
  • Creative approach to resolving issues
  • Results-oriented planning and delivery
  • Ability to facilitate meetings and obtain consensus
  • Ability to structure and organize information in a way that leads to clear decisions.

You must successfully complete a selection process that includes interviews, aptitude tests (for some positions) and reference verification.

Domtar is an equal opportunity employer. We invite women, Aboriginal peoples, persons with disabilities and members of visible minorities to apply.

Our offer:

  • A downtown location (Place-des-Arts metro)
  • Alternative Work Arrangements; hybrid remote work and flextime;
  • A modern, spacious and dynamic environment;
  • Competitive compensation, including annual bonus plan;
  • An extended flexible insurance plan (life, medical, dental);
  • An employee assistance program;
  • A pension plan with matching company contributions to help make planning for your retirement easy;
  • Employer-paid development and continuing education;
  • A childcare Centre on location

Apply now! network