Research Services Enhancement Manager

September 26 2022
Industries Education, Training
Categories Consulting, Business analyst, Education, Library, Education, Training, Project Management, Business Analysis
Toronto, ON

York is a leading international teaching and research university, and a driving force for positive change. Empowered by a welcoming and diverse community with a uniquely global perspective, we are preparing our students for their long-term careers and personal success. Together, we can make things right for our communities, our planet and our future.

The Research Service Enhancement Manager works collaboratively across the University as part of the VPRI office, assisting with planning and implementing business enhancement and continuous improvement projects and objectives such as research support plans for Markham Centre Campus and ORUs, enhanced research data systems and providing greater VPRI presence on institute wide transformational projects. The position is accountable for managing and supporting several University wide end-to-end pre- and post- research services improvement projects, utilizing standard project management methodologies and frameworks, and data available through UFAnalytics to identify opportunities for improvement. The successful incumbent is familiar with the higher education environment especially university research and Organized Research Units. They are comfortable leading change and overseeing/facilitating value-stream process mapping that considers integrated service improvement and optimal service delivery. The Research Services Enhancement Manager is an excellent communicator that values a consultative approach to project management, working collaboratively with stakeholders across the University.


Undergraduate degree in business administration or related field. MBA or equivalent education and/or experience would be an asset.
Project Management Professional (PMP) designation considered an asset.
Lean Six Sigma Green Belt certification considered an asset.


At least three (3) years of related experience, including familiarity with a University environment, and experience working with stakeholders at various levels within a University environment. Experience working in an academic research environment will be considered an asset
Experience successfully managing multiple service improvement projects including project planning, timelines, milestones, issues/risks/dependencies
Experience with change management (i.e., change readiness assessments, communications, and community consultation, identifying training requirements/impacts).
Experience with business transformation (process redesign and organizational change)
Experience leading value stream mapping and other process improvement sessions, and facilitating working and user groups
Experience supporting multi-function project teams with at least 10-15 team members including academic and administrative leaders
Experience delivering management-level presentations, training and/or end user support
Balanced business/technical background o Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issueso Ability to provide leadership to business process analyst
Experience working with PeopleSoft would be an asset
Experience working in a unionized environment
Experience in UniForum, UFAnalytics and Project Benchmark would be an asset
Experience with human design thinking and other innovation organizational design frameworks would be an asset


Highly developed project management skills and ability to manage multiple simultaneous projects using PM methodologies and frameworks
Proficient at developing quality reports, presentations, and deliverables
Technical skills: MS Project visio, UFAnalytics, PowerPoint, Excel, Word, wordpress, process mapping and statistical software. lean, six sigma and agile would be an asset
The ability to evaluate situations and make judgement calls on timely issue escalation
Ability to lead a team of cross-functional resources through change and manageexpectations of multiple teams.
Strong analytical, planning, and organizational skills. ability to manage competing demands
Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
Creative approach problem-solving. focus on details while maintaining the 'big picture'
Ability to maintain a high level of strict confidentiality
Excellent oral and written communication skills.
Strong relationship building and interpersonal skills. strong collaboration and team skills
Attention to detail
Management experience
Self-motivated, willing to go the extra mile when required

Additional Notes:

Works in an office environment, attends meetings/workshops.

Please note: This position requires the candidate to produce a verification of degree(s), credential(s) or equivalencies from accredited institutions and/or international equivalents at the time of interview.

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York's CPM Compensation Framework has a salary grid consisting of 6 or 8 steps (depending on job grade) which is reviewed annually with possible adjustments, and a lump sum Performance Based Recognition Award. Employees will receive the grid adjustment and depending on performance, eligible permanent employees may move to the next step of the grid and may receive a lump sum Performance Based Recognition Award.Visit the CPM Compensation page on the HR Website to find out more about York's CPM Compensation Program.

York is committed to ensuring the way we work serves our diverse community and advances our commitment to Living Well Together, one of the Six Priorities for Action in the University Academic Plan. As part of this commitment the University has implemented a Hybrid Work Policy.

The selected incumbent for this role is eligible for a hybrid work arrangement which will be confirmed based on operational requirements.

**The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.**

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