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Director, Student Success Architecture

August 30 2021
Industries Education, Training
Categories Accounting, Finance, Project Management, Business Analysis, Education, Library, Management, Consulting, Accounting, Finance, Banking, Economics, Education, Training, Human Resources, Management, Administration
Toronto, ON


 Director, Student Success Architecture

Student Experience and Success/Enrolment Services

JOB ID:                         J0821-1457

Classification:                 Full-time Administration                        

Pay Band:                       12

Pay Range:                    $90,883 - $121,178 per year

Campus/Location:         Progress                               

Hours/Week:               35     

Shift Schedule:              8:30am to 4:30pm, Monday to Friday

Posting Date:                 August 25, 2021

Closing Date:                  September 15, 2021

Diversity, equity and inclusion are fundamental to our mission to educate students. We are committed to education that places strong emphasis on global citizenship, social justice and equity. We live this through the strength and richness that diversity brings to our workforce and welcome contributors from equity groups including:  Visible Minorities, Persons with Disabilities, Lesbian Gay, Bisexual, Transgender and Queer persons

We also recognize that Centennial is situated on the Treaty Lands of the Mississaugas of the Credit First Nation and pay tribute to their legacy as well as that of all First Peoples that have been and remain present here in Toronto. We recognize that First Peoples come from sovereign Nations and that part of understanding our responsibilities of residing on this territory are understanding the true history, circumstances and legacy of the Treaties signed here (such as the Toronto Purchase, Robinson-Huron Treaty and Williams Treaties) and including pre-contact Treaties and Agreements between sovereign Nations and that all peoples in this area are therefore Treaty people with obligations and responsibilities to all our relations.

Position Summary

The Director Student Success Architecture is a senior leader in the Enrolment Services (ES) portfolio and within the Student Experience and Success (SES) division (with responsibilities extending to the Student Life, Engagement, and Development [SLED] portfolio also).

The role is positioned to enable SES to deliver on the College's 3-year and 7-year strategies by ensuring that a robust and responsive infrastructure exists to drive strategy and monitor delivery, coordinate operations, and enrich planning through data analysis and forecasting. As such, the Director has oversight of project coordination; assessment and evaluation of engagement, experience, and learning outcomes (quality assurance); financial, physical, and human resource management; and administrative support functions – all key for lean and intelligent operations.

A strategic thinker, the Director is responsible for the vision of quality assessment and assurance within SES through collaborative, innovative and proven methods – focusing on student success through continuous improvement.  Facilitating service enhancements through the oversight of project coordination within the SES Division, the incumbent will ensure excellence through skilfully motivating, communicating and partnering with an unwavering stakeholder focus. In connection to people the Director will support a team of executive coordinators with the aim to improve efficiency and coordination through technology enabled systems, business partnering, and supporting business functions and operations.  With a strong operational focus and exceptional financial acumen, the incumbent will be responsible for the Business Operations unit, and by virtue the full financial weight of the SES Division.


  • Work closely with colleagues in Corporate Planning, Financial Services and Information Technology Services to ensure a seamless integration of the budget and finance activities for the division. 
  • Work with staff, managers and directors across the Student Success Portfolio to prepare the annual operating budget for the executive team and Board approval
  • Monitors program recruitment budget expenditures for the Student Success Portfolio; analyze and assess financial risk before implementing the recommended changes in the plan as approved.
  • Prepares and presents a quarterly budget review, ensuring compliance with institutional regulations, highlighting areas of risk, and making recommendations.
  • Providing controller-level management of strategic and ongoing financial activities of the Division with the discretion to develop, recommend and implement strategies
  • Developing and ensuring financial planning and reporting systems are in place
  • Planning and managing the business operations of the Division's Capital Requests to support ongoing operations, academic requirements and new initiatives.
  • Develops and continuously improves business operations and services in response to the changing needs of students, technology changes, and the evolving institutional priorities.
  • Serves as a member of the Enrolment Services (ES) leadership team to contribute to oversight of operations and strategic direction; works closely with the VP, Registrar, Directors and Managers to ensure a coordinated, realistic and deliverable set of targets, that are broadly communicated, and planned for.
  • Aligned with the College's mission, vision, and values, as well as divisional and corporate business plans, and in partnership with other senior leaders in the Division, oversees the development, implementation and monitoring of an integrated strategy and set of operational targets for the functional areas in the portfolio.
  • Oversees and directs initiatives with significant impact to the corporate revenue stream, customer facing functions, and/or critical internal functions.
  • Assesses compliance with financial regulations and controls by executing audit program steps; testing general ledger, account balances, balance sheets, income statements, and related financial statements; examining and analyzing records, reports, operating practices, and documentation.
  • Establishes and updates risk management protocols relating to the activities and services within the incumbent's remit. 
  • Interact clearly, constructively and positively with all SES departments to ensure projects are completed effectively and within budgets; evaluate projects and provide recommendations
  • Responsible for project oversight as it relates to budgets and general project expenses.
  • Uses appropriate verification techniques to manage changes in project scope, schedule, and overall impact on departmental or divisional budget in conjuction with project cordinators and managers.
  • Develops and implements quality assurance programs including policies and procedures for the Division of Student Success Portfolio to ensure policies are being followed and that processes are efficient and produce the desired results
  • Works with divisional management to determine suitable metrics to measure performance in their area
  • Liaise with Academic Quality Assurance to ensure actions fall within the parameters of the College audit and compliance requirements for provincial reporting purposes.
  • Investigates escalated complaints or concerns raised about ES services, reports outcome of investigation and recommendations to the unit manager and the Registrar
  • Acts as the divisional, excluding clinical areas, resource on quality assurance process development
  • Works with divisional management to ensure emergency and business continuity plans are complete and updated on a regular basis.
  • Provides leadership, management, direction, guidance and mentoring, to Business Operations staff through goal, priority and expectation setting, monitoring and evaluation.
  • Develops strong positive and constructive relationships and open communication with key personnel in all academic units and relevant services areas.
  • Actively solicits and utilises staff-student feedback, audit and assessment tools, (e.g. Student focus groups KPIs and feedback processes), as measured against service targets and best practice benchmarks, to determine quality and effectiveness of service delivery.  Addresses service gaps and makes changes to policies and business services to ensure alignment with best in class practises.
  • As part of the ES management team, is responsible for monitoring, evaluating and strengthening employee engagement at all levels of the organization.
  • Cultivates, within Architecture & Business Operations, a strong sense of team and shared purpose, of being one large unit, providing a seamless set of services to students, academic and service departments and supporting and advancing the strategic directions of Centennial College.
  • Sets the expectations and puts the resourcing and processes in place, to nurture a culture of life-long learning, ongoing training and professional development for all Student Success Portfolio Staff. 



  • A Master's degree, ideally in any of the following disciplines – Business Administration (MBA preferred), Finance (Master of Finance/CFA), Accounting (CPA), Commerce.
  • Chartered Professional Accountant designation, Chartered Financial Analyst designation would be considered an asset
  • Completion of PMP (Project Management Professional) would be considered an asset
  • A minimum five years of financial management experience with proficiency in managing budget and budget processes, developing financial forecasts/projections/analysis and developing/implementing appropriate financial control/reporting in order to properly undertake the substantial financial operations of the Division.
  • Exceptional abilities to design assessment and evaluation frameworks (qualitative and quantitative) that measure and enable continuous improvement of engagement, experience/satisfaction, and learning outcomes related to student success.
  • Experience leading collaborative projects and committees, including establishing foundations for their operations (e.g., accountability maps, information sharing, etc.).
  • Superior knowledge of operations management
  • Effective leadership and supervisory skills.
  • Sound project management skills with the ability to plan and coordinate multiple short-term and long-term project/work initiatives effectively simultaneously.
  • Proficiency in Microsoft Office including intermediate word processing, spreadsheet and database skills; advanced computer skills with proficiency in using a variety of information technology tools and the ability to identify and adopt new tools to support effective administrative operations
  • Demonstrated ability to work in a complex environment, in a collaborative and collegial manner, using highly developed relationship building, influencing, and negotiating skills to secure commitment and achieve results
  • Demonstrate strong analytical and problem solving skills through researching and analyzing complex problems involving multiple relationships and interactions, where information is incomplete, missing or ambiguous, and pulls diverse information together into a proposal that provides possible solutions.
  • Excellent judgment and clear and precise communication skills; written, verbal listening and presentation, including a high degree of diplomacy and confidentiality.
  • Good judgement and instincts, combined with the ability to grasp concepts and ideas quickly and to always work effectively with the context of the big picture, integrity, professionalism, confidence, tact, and compassion.

Apply online:

Proof of credentials or equivalencies from accredited regional or federal post secondary institutions and/or their foreign equivalents will be required at the time of job offer. 

When applying, your cover letter and résumé must include examples that reflect all of the requested skills and qualifications and must be submitted online by September 15, 2021 at 11:59 PM EST.  Please quote Job ID J0821-1457. Misrepresentation of applicant information will be grounds for your exclusion from the competition or for dismissal should you subsequently be hired for the position. We wish to thank all applicants for their interest and advise that only those selected for an interview will be contacted.

We are committed to providing persons with disabilities equal opportunities regarding all employment activities, including access to jobs and accommodations during employment as required, in accordance with the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). network