Scrum Master/Project Manager

June 11 2019
Industries IT: Services
Categories Project Management, Business Analysis, Information Technology, IT, Project management
Ottawa, ON


Reporting to the Business Solution Delivery (“BSD”) IT Partner, the Scrum Master helps ensure agile ceremonies are followed and provide the coaching needed to support not only the core team, but the surrounding teams with the insights and awareness they need to effectively engage with the Agile team. This individual keeps the team moving smoothly while trying new ways to increase velocity and team productivity. The Scrum Master looks ahead to identify risks, dependencies and impediments, leading the team and business in finding a solution, actively escalating when needed to ensure resolution. He/she keeps a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks.

Major Responsibilities and Accountabilities

  • Facilitate agile ceremonies/meetings and support the team’s needs in order to maximize productivity
    • Establish the team and communicate roles and responsibilities
    • Set up and facilitate iteration planning, daily scrum or standups, demo, and retrospective meetings
    • Enforce scrum values, principles, and practices and ensure development team is adhering to agile principles and practices
    • Create a baseline of cost and schedule according to the initial story backlog
    • Monitor the flow of work and keep track of performance on a daily basis
    • Integrate and manage the definition of Done
    • Partner with the BSD IT Partner, BSD Lead and Product Owner to understand the impact of scope change on cost/schedule estimates
    • Facilitate team estimates and improving throughput
    • Ensure the team is fully functional and productive
    • Responsible of the creation of release plans and burn up/down charts
  • Protect the team and remove blockers or impediments that hinder project progress
    • Identify and address risks
    • Move current sprint tasks forward
    • Take ownership of issue resolution
    • Shield team from external interferences
  • Collaborate with the IT PMO to ensure compliance with project methodology, processes, tools and standards
  • Coach team on the Agile methodology and help them improve on the required soft skills
    • Key advisor and coach to the BSD leadership team and Product Owner
    • Coach team on process
    • Promote continuous improvement/experiments
    • Motivate and serve the team where needed
    • Monitor and help improve team dynamics
    • Foster high collaboration and communication among team
    • Act as the glue that holds the team together
  • Serve as a Project Manager for initiatives within and outside the BSD

  • Deliver successful IT outcomes for minor enhancements
  • Ensure project status reporting requirements (schedule, scope, cost) are met
  • Complete BSD and project-related administrative tasks (e.g. resource requests, resource forecasts)
  • Act as the liaison between other Innovapost teams, vendors, and business partners on project related issues or other inquiries
  • Actively participate to the success of the project as a team member

Critical Skills and Competencies Characteristics


  • Project Management: experience in managing projects/programs; comprehensive knowledge of project/program management Agile methodologies and tools.
  • Financial Management: strong understanding of key concepts of financial processes such as budgeting, financial modeling, ROI development etc.
  • Delivery methodology: knowledge and experience in agile / scrum / iterative development


Academic: Post-secondary degree or higher in Engineering, Technology or related field (required), degree in Business Administration (MBA) (Asset)

Certifications: PMP, Agile, Scrum Master


  • 5+ years of experience in contributing to the success of a range of midsize-to-large initiatives with above-average levels of complexity and business criticality
  • 5 + years’ experience as a Scrum Master where scrum principles, practices, and theory were diligently applied
  • 5 + years’ experience as an agile coach. Experience coaching and working with project teams
  • 5 + years’ experience as a project manager; managing multiple requests, working with cross functional teams, and delivering requirements


  • Strong coaching / development / leadership capability and experience
  • Facilitate and encourage collaboration and working as one team
  • Encourage agile approaches and ability to iterate to create innovation
  • Ability to navigate through uncertainty and lead change within the organization



Achievement & Results Focus

Customer Focus



Technical Knowledge

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