Supervisor ICT, Full Time
This full-time position within our Information and Communication Technology Department—at our St. Catharines site—is an excellent opportunity for a flexible, highly-organized and self-motivated information technology expert with outstanding leadership skills to excel at Niagara Health in overseeing our ICT Service Desk.
Niagara Health is entering a time of great opportunity and we are looking for exceptional individuals – like you – to be part of our extraordinary team and future, as we make significant investments in capital and digital health technologies that scale both within and far beyond the traditional walls of the hospital. As Niagara Health advances its work in digital transformation and prepares for the implementation of a new health information system (HIS), a number of planning initiatives and activities will be implemented, including standardization of documents and procedures, workflow analysis, and other preparatory activities, to ensure organizational success. This is where you come in.
Reporting to the IT Manager, you'll provide leadership to the ICT Service Desk to ensure that end users are receiving the appropriate assistance. Assuming responsibility of managing all procedures related to identification, prioritization and resolution of incidents including the monitoring, tracking and coordination of Service Desk functions, you'll also oversee planning, designing and analyzing the organization's service desk according with best practices, while ensuring high levels of customer service quality and availability.
As Supervisor ICT, FT, you'll develop, implement, maintain and oversee policies and procedures to ensure consistent service levels and quick resolutions. An experienced team leader with exceptional interpersonal skills, you'll be responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. You'll also contribute to escalated problem resolution and outage reporting, while working in conjunction with Supervisor Operations and Technical team to address issues reported by users.
The Supervisor ICT, FT is a driven, highly-analytical leader with the skills to manage both IT procedures and their Service Desk staff with equal expertise, experience and guidance. As such, you will:
Acquisition & Deployment
To join our Information and Communication Technology team as a Supervisor ICT, FT, you must be an experienced IT expert whose knowledge base and skill set include:
We are especially interested in connecting if you…
Discover a team environment of Extraordinary Caring – and great quality of life
Niagara Health is a regional healthcare provider with multiple sites and a growing network of community-based and virtual services.
We believe that every person in our region deserves to live every day of their life in the best health possible. As a community-based academic centre, our focus on teaching and learning, research, innovation and partnership propel us to continually improve care and make a difference in people's lives.
Our team is made up of more than 7,300 employees, physicians and volunteers whom we count on to deliver Extraordinary Caring. Every Person. Every Time. Our Accreditation with Exemplary Standing is a clear demonstration of the team's commitment to the highest safety and quality standards.
We provide a full range of acute care hospital services to the 450,000 residents across the Niagara region, and we are one of the few hospitals in Ontario that own and operate a long-term care facility.
Creating a healthy community is a collaborative effort. The courage and hope demonstrated by so many during the COVID-19 pandemic inspire us to continue to work with community partners to improve the health and well-being of our region.
To join Niagara Health is to spend more time enjoying life than commuting. Nestled between Lake Ontario and Lake Erie, and best known for its tourist attractions, the area offers great geographical advantages. Our hospital sites are located in thriving communities, where affordable housing, a myriad of recreational and cultural activities, and diverse settings make both family and single living a rewarding experience.
For more information on Niagara Health, visit www.niagarahealth.on.ca. Please apply online, by Friday, October 29, 2021, at
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Niagara Health is committed to Employment Equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals, including women, members of visible minorities, aboriginal persons, and persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Niagara Health will provide accommodations through the recruitment process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. Only applicants selected for an interview will be contacted.