Information and Communications Technology (ICT) Operations Manager

November 23 2021
Industries Education, Training
Categories Project Management, Business Analysis, Information Technology, Production, Operations, Quality, Safety, IT, Telecommunications, Telecommunication, Project management, Executive, CTO
North Vancouver, BC

North Vancouver School District No.44

A management role overseeing the district's ICT projects and day-to-day operations, ensuring that staff are efficiently and effectively supported at every district site.  

The Role

As a central member of the district's ICT department, the Information and Communications (ICT) Operations Manager's role is wide-ranging, involving collaboration and project work with colleagues in the ICT department, schools and other district sites.

The primary responsibility of the ICT Operations Manager is to ensure that the district's help desk system is serving the needs of technicians and end-users. The role involves delegating daily help-desk tickets to ICT technicians and field support staff while balancing the distribution of work according to the end user's needs and the department's priorities.

The incumbent will work collaboratively with the Director of ICT, Infrastructure Manager and Application Support Coordinator on ICT planning, operations, reviews, and new technology roll-outs, including developing technology plans for school principals, managers and directors.

The successful candidate has at least five years of experience managing ICT operational assignments and projects, superior international, interpersonal and presentation skills, and demonstrated knowledge of networking and telecommunications principles.

Desirable Training and Experience

  • MCP, MCSA or MCSE; ITSM Training or certification; Project Management Training or certification
  • Completion of a two-year diploma program in computer systems technology
  • Familiarity with Apple and Microsoft Windows environments, computers and related electronic equipment
  • Three years of related or equivalent experience as a computer system technician
  • Management experience in a union environment
  • Valid BC Driver's License

To Apply:

Please apply online by December 10, 2021.

Applying is a two-step process:  First, create your profile on Make a Future by visiting, and then apply directly to the North Vancouver Schools District's ICT Operations Manager posting.

From coastal beaches to mountain forests, North Vancouver's natural setting offers year-round recreational opportunities. The rich multiculturalism of our district is reflected in a wide array of programs and services, including our commitment to supporting the history, culture and traditions of the First Nations communities on whose traditional territories we are located. North Vancouver School District's values of accountability, creativity, collaboration and collegiality make it "the natural place to learn" for students and "the natural place to work" for our staff.

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