GPO Center of Excellence Program Manager

March 2 2019
Industries Accounting, Auditing
Categories Information Technology, IT, ERP - Packaged Software - SaaS, Project management
Calgary, AB

Service: Enabling Area
Job Type: Permanent
Primary Location: Multiple Locations, Canada
All Available Locations: Calgary; Montreal; Toronto; Vancouver

External Posting Description

Global Finance Services (GFS) is Deloitte’s newly formed global organization that uses the latest generation SAP S4 technology to provide several participating member firms with a fully managed finance shared service (as of Jan 2017, those member firms are: US, UK, Canada, Australia). This effort is part of the SWIFT program, a multi-year finance transformation program globally.

Purpose of the role:

The Global Process Owner CoE supports and maintains the integrity of the global S4 template functionality and processes with a focus on further globalization and standardization. Appropriate governance and integration with Member Firm priorities needs to be delivered as the template grows and evolves through future deployments and advancements to the template. The Project Management thread will facilitate key leaders across the globe to manage this change activity.

Role Specific Responsibilities

  • Maintains structure over change and governance processes to the global template
  • Assists with request rationalization and demand management
  • Integrates with ITS PMO and processes
  • Organizes across MF stakeholders for discussion and deployment of change
  • Organizes project structure and identification of project teams as necessary working with Global Technology Support teams to define approach to key projects and the resources, cost and level of effort to deliver
  • Facilitate process governance activities, including reviewing change requests and serving as escalation point for management of the overall strategic roadmap delivery

Relationship Management/Influence

  • Excellent business acumen to develop effective strategic business partnership with key stakeholders.
  • Demonstrated ability to build relationships and networks with leadership and clients of GFS
  • Works across the different GFS teams and Member Firms to ensure cross functional alignment, shares best practices, and supports continuous improvement, leveraging ideas from the process operators as appropriate

Your role as a manager at Deloitte:

  • Embrace and live the firm’s purpose – to make an impact that matters – by pushing yourself and your team to identify solutions to challenges that are most important for our clients, people, and society
  • Develop high-performing people and teams through challenging and meaningful opportunities
  • Deliver exceptional client service by maximizing results and driving high performance from people, while also fostering collaboration across businesses and borders
  • Influence clients, teams and individuals positively, leading by example and establishing confident relationships
  • Understand key objectives for clients and Deloitte, and align people to them to set appropriate priorities and direction

External Posting Qualifications

Education: Bachelor's Degree required. MBA preferred

Years of Experience: 8+ years of related professional service experience

Job Specific Skills

  • Experience of SAP and core Microsoft Office packages are essential
  • Excellent financial management skills; specialized skills and experiences may be required relative to operations/process excellence.
  • Strong understanding of project management activities including risk and issue management, project definition and costing, and


  • Proven track record within the Deloitte network of member firms OR successful experience working in a comparable global professional services organization required
  • Ability to leverage proven techniques to elicit and analyze client needs; ability to provide key input into solutions that meet and often exceed client needs
  • Demonstrated experience with the project management function collaborating with multidisciplinary project teams and delivering effective business solutions and strategies, frameworks or tools for use at an organization-wide level
  • Proven track record in navigating through complex organizations, and with strong influencing skills to drive initiatives through to their successful conclusion
  • Can interpret business objectives and drivers to shape initiatives to deliver outcomes that fulfil these business objectives
  • Prior knowledge and/or experience with budget, portfolio management, and demand management processes
  • Ability to work under constantly changing conditions and tight deadlines
  • Strong written and verbal communication skills with the ability to present to and collaborate with business leaders
  • Strong ability to communicate across all levels of the organization. Must have demonstrated progressive growth and increased accountability over time
  • Demonstrated experience of working across cultures and countries and a working knowledge of communication/ engagement styles
  • Demonstrated experience leading and interacting with virtual teams across multiple time zones and in matrix organization
  • Successfully seizes opportunities to improve efficiency and effectiveness of own department
  • Demonstrated success in setting and meeting personal and organizational goals, including motivating organization to achieve goals.
  • Is looked to as a subject matter expert for strategic business advice from an organization/people perspective
  • Has a deep understanding of risk drivers
  • Strong analytical thinking and problem-solving skills.
  • Preparing and making presentations to senior management

Deloitte is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

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